How can I exchange or return item(s)?

Return Process:

To initiate a return, please follow the process to request a return here.
We offer free returns for all eligible items within the specified timeframe.
Our automated return portal will guide you through the return process and provide you with a return label if applicable.
Please ensure that the item(s) are securely packaged to avoid any damage during transit.
Jack Victor reserves the right to decline a refund upon inspection of your returned item(s) based on the above eligibility requirements.

Steps to Return:

1. Enter your order number and the email address used to place the order. Your order number can be found in the confirmation email received upon placing the order. Select "return items". Please, do not enter the order number found on your packing slip.

2. Select the item(s) you wish to return or exchange. Select your return reason then click select “next”. Choose from our three return options, then “Confirm”.

3. This will generate a pre-addressed return label or QR code. Ensuring your package is properly sealed, drop it off at any UPS location.

Once received, we'll verify the goods and then issue your refund. This usually takes 7 business days.

If you have any questions or concerns, please contact [email protected]

Exchange Process:

If you wish to exchange an item for a different size, color, or style, please follow the same process above.
We will do our best to assist you in finding a suitable replacement based on availability.
If the desired item is not available, we will issue a refund or offer you a credit note according to our Return Policy.

Eligibility for Exchange or Return:

We accept exchanges and returns within 30 days from the shipping date.
The item(s) must be in their original condition, unworn, unwashed, and with all original tags attached.
The item(s) must be accompanied by the original proof of purchase, such as a receipt or order confirmation.

How can I exchange or return item(s)?Updated 10 months ago