To track your order you can visit the shipping carrier tracking page with your tracking number:

UPS UNITED STATES

UPS CANADA

We offer multiple shipping options at checkout once the shipping address is entered. All orders received Monday-Friday by 3pm EST will ship the same day. Orders received after 3pm EST will ship the next business day.

At this time we only ship to the United States and Canada.

If you need to change the shipping address before the item is in transit with a carrier, please contact our customer service as soon as possible to request a delivery address change. We will validate if its is possible.

If you need to change the shipping address after the item is in transit with a carrier, please contact the carrier with your tracking number as soon as possible to request a delivery address change. Fees may apply for changes, the discretion of the carrier upon request.

No. You may opt to checkout as a guest by simply forgoing the ‘login’ option at checkout.

You may use any of the following major credit cards to issue payment: Visa, Mastercard, American Express, Discover and ShopPay.

Once an order has been completed and payment has been made, a screen confirming your order will appear. You can be assured that your payment was processed fully and correctly.

In order to cancel an order before it has shipped, send an email to [email protected]. An order which has already shipped will require the customer to go through out return process (see return policy).

Jack Victor will not match prices with other companies.

Prices on the jackvictor.com website are subject to change. Prior purchases are not eligible for price adjustments.

Processed orders cannot be modified or adjusted. Purchases made during promotional events are not subject to price adjustments.

Discount and Promotional Codes

Please note that all discount codes and promotional codes do not apply on sales items, nor can they be combined with any other special offer. 

The discount code and/or promotional code cannot be applied by customer service once the order has been placed.

discount code and/or promotional code cannot be combined per order, only one code can be applied at checkout per order.

If you received a discount code and/or a promotional code and are experiencing any problems applying the code to your order, please contact customer service before you place the order.

Price Adjustments

Prices on the jackvictor.com website are subject to change. Prior purchases are not eligible for price adjustments.

Processed orders cannot be modified or adjusted. Purchases made during promotional events are not subject to price adjustments.

Final Sale Items

Any sale or clearance items marked “final sale” (unless they are defective or damaged upon delivery) are non exchangeable or returnable. 

Gift With Purchase Items

Any gift with purchase requires a minimum purchase value to be free. Item must be added to the cart to receive in the order, this item is not auto selected. Any gift offer is upon availability in colors offered, while stock last. Item is automatically free once threshold is met in the cart. Item cannot be added to your order after purchase. Free gift item cannot be exchanged or returned for any orders made on the day of the offer.

Black Friday & Cyber Monday Sale Policy

Up to 50% off selected styles online at jackvictor.com only. Valid in the US & CA countries only. Qualifying products are badged on category and product pages, any final sale items are non-refundable or non-exchangeable. Offer cannot be combined with any other promotional offer, redeemed for cash, or applied to previous purchases. Offer terms are subject to change. Offer is not available in any participating third-party speciality stores and major retailers carrying the product. Price matching is outside of our policy during this sale period. Discount will be auto-applied to the eligible items.

Gift with purchase requires a $499 USD/CAD minimum purchase to be free. Item must be added to the cart to receive in the order, this item is not auto selected. Gift is upon availability in colors offered, while stock last. Item is automatically free once threshold of $499 USD/CAD is met in the cart. Item cannot be added to your order after purchase. Free gift item cannot be exchanged or returned for any orders made on Cyber Monday.

Return Process:

• To initiate a return, please follow the process to request a return here.
• We offer free returns for all eligible items within the specified timeframe.
• Our automated return portal will guide you through the return process and provide you with a return label if applicable.
• Please ensure that the item(s) are securely packaged to avoid any damage during transit.
• Jack Victor reserves the right to decline a refund upon inspection of your returned item(s) based on the above eligibility requirements. 

Steps to Return:

1. Enter your order number and the email address used to place the order. Your order number can be found in the confirmation email received upon placing the order. Select "return items". Please, do not enter the order number found on your packing slip. 

2. Select the item(s) you wish to return or exchange. Select your return reason then click select “next”. Choose from our three return options, then “Confirm”.

3. This will generate a pre-addressed return label or QR code. Ensuring your package is properly sealed, drop it off at any UPS location.

Once received, we'll verify the goods and then issue your refund. This usually takes 7 business days.

If you have any questions or concerns, please contact [email protected]

Exchange Process:

• If you wish to exchange an item for a different size, color, or style, please follow the same process above.
• We will do our best to assist you in finding a suitable replacement based on availability.
• If the desired item is not available, we will issue a refund or offer you a credit note according to our Return Policy.

Eligibility for Exchange or Return:

• We accept exchanges and returns within 30 days from the shipping date.
• The item(s) must be in their original condition, unworn, unwashed, and with all original tags attached.
• The item(s) must be accompanied by the original proof of purchase, such as a receipt or order confirmation.

Absolutely! We will happily exchange any unaltered item for a different size, color or style. In order to exchange an item, you must first initiate a return, you may specify the items you wish to replace your returns with in our return portal.

Eligibility for Exchange or Return:

We accept exchanges and returns within 30 days from the shipping date.

The item(s) must be in their original condition, unworn, unwashed, and with all original tags attached.

The item(s) must be accompanied by the original proof of purchase, such as a receipt or order confirmation.

Exchange Process:

If you wish to exchange an item for a different size, color, or style, please follow the process to request an exchange here.

We will do our best to assist you in finding a suitable replacement based on availability.

If the desired item is not available, we will issue a refund or offer you a credit note according to our Return Policy.

Contact [email protected] for any questions.

Exchange and Return Policy

At Jack Victor, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, you may need to exchange or return a product. To ensure a smooth process, we have established the following Exchange and Return Policy:

Eligibility for Exchange or Return:

• We accept exchanges and returns within 30 days from the shipping date.
• The item(s) must be in their original condition, unworn, unwashed, and with all original tags attached.
• The item(s) must be accompanied by the original proof of purchase, such as a receipt or order confirmation.

Exchange Process:

• If you wish to exchange an item for a different size, color, or style, please follow the process to request an exchange here.
• We will do our best to assist you in finding a suitable replacement based on availability.
• If the desired item is not available, we will issue a refund or offer you a credit note according to our Return Policy.

Return Process:

• To initiate a return, please follow the process to request a return here.
• We offer free returns for all eligible items within the specified timeframe.
• Our automated return portal will guide you through the return process and provide you with a return label if applicable.
• Please ensure that the item(s) are securely packaged to avoid any damage during transit.
• Jack Victor reserves the right to decline a refund upon inspection of your returned item(s) based on the above eligibility requirements.

Refund Options:

• For eligible returns, we offer refunds in the original form of payment used for the purchase.
• If you made the purchase using a credit card, the refund will be credited back to the same card.
• Please note that it may take a few business days for the refund to appear on your statement, depending on your financial institution.

Non-Refundable Items:

• Any sale or clearance items marked “final sale” (unless they are defective or damaged upon delivery)

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately via our Help Center.
• We will arrange a return or exchange for the faulty product and cover any associated shipping costs.

Credit note:

• In certain cases, instead of a refund, we may offer you a credit note for the value of the returned item(s).
• Credit notes can be used towards future purchases on our website.

Please note that this Exchange and Return Policy applies only to purchases made directly from the Jack Victor website. If you bought our products from a third-party retailer, please refer to their specific policies. 

We reserve the right to amend or modify this policy at our discretion. Any changes will be updated on our website and communicated to our customers accordingly.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team via our Help Center. We're here to help!

Thank you for choosing Jack Victor.

To know which size best fits you, please check out our Size Guide and try the size recommendation tool on any product you are interested in purchasing, you can find this under "What's my size?" located on the product page.

Alternatively, you can email us at [email protected] to speak with a customer service representative for more assistance.

Our wholesale customer service team is available to assist you with any inquiries you may have, and we are committed to providing you with excellent service.

WHOLESALE INQUIRIES

US: 1 800 724 2923

CANADA: 1 800 363 SUIT